Play Safe With Leonbet Casino
Gambling should stay a form of entertainment you control, never something that controls you. On this page we set out, in plain terms, every tool we offer to keep your play at Leonbet Casino within limits you choose, and where to turn if it stops feeling like fun.
Our Commitment to You
We hold licence 8048/JAZ2021-042 from Curaçao and treat player wellbeing as part of that obligation, not an afterthought. Our systems run pattern checks on accounts around the clock, looking for sudden increases in deposit frequency, extended overnight sessions or repeated failed deposits. When those patterns appear, we contact the player directly rather than waiting for a complaint.
Reality checks are switched on for every account by default. While you play, a reminder appears at intervals you set, showing how long the session has run and your net result so far. You can adjust the interval from every 15 minutes to every two hours in your account settings under the Play Safely tab. Our support team, reachable on 24/7 live chat, can walk you through any of these settings at any hour.
Know the Warning Signs
Problem gambling rarely announces itself. It builds quietly, and the person affected is often the last to notice. If any of the points below ring true for you or someone close to you, treat that as a signal to act, not a reason for shame. Reaching out early always makes the path back easier.
- You chase losses, depositing again straight after a losing session to win the money back.
- You hide or understate the time and money you spend gambling from family or friends.
- You borrow money, sell belongings or use funds meant for bills to keep playing.
- Your mood swings sharply with results: elated after wins, irritable or withdrawn after losses.
- You play for longer than you planned, or past the point where it is still enjoyable.
- You struggle to stop even when you have promised yourself you would.
- Gambling crowds out work, sleep, relationships or hobbies you used to care about.
Tools You Can Use Today
Every tool below is free, takes under two minutes to activate and sits in your account settings under the Play Safely tab. You can also ask our live chat agents to apply any of them for you.
- Deposit limits: cap the amount you can deposit per day, week or month; the cap applies instantly, and raising it takes 24 hours to take effect.
- Loss limits: set a maximum net loss for a chosen period, and play locks once the limit is reached.
- Wagering limits: restrict the total value of bets you can place in a day or week, independent of results.
- Session timeouts: lock yourself out for a short break of 15 minutes to 24 hours when a session runs long.
- Reality checks: on-screen pop-ups showing session length and net result at intervals from 15 minutes to two hours.
- Cooling-off periods: suspend your account for between 24 hours and 30 days, with no deposits or play possible during the break.
- Self-exclusion: a longer, firmer lock that closes your account for six months or permanently; see the next section for full details.
How Self-Exclusion Works
Durations we support
We support five self-exclusion periods: 24 hours, 7 days, 30 days, 6 months and permanent. A 24-hour or 7-day exclusion functions like an extended timeout, mainly useful when you want a hard stop for the weekend. The 30-day and 6-month options close your account entirely, and permanent exclusion closes it with no set end date.
| Period | What happens to your account |
|---|---|
| 24 hours | Account locked, deposits blocked, reopens automatically |
| 7 days | Account locked, deposits blocked, reopens automatically |
| 30 days | Account closed, marketing paused, reopens automatically |
| 6 months | Account closed, marketing paused, reactivation only on request after the term ends |
| Permanent | Account closed, balance returned, no reactivation offered |
Balance, open bets and reactivation
When an exclusion begins, any funds in your balance stay yours. We refund the remaining balance to a withdrawal method you have used before, processed within our standard timeframes: e-wallets within 24 hours, cards and bank transfer within 1 to 3 business days. Open sportsbook bets that settle during the exclusion are paid out normally, with winnings added to the balance and then refunded the same way.
For the 30-day and 6-month options, the account does not reopen on its own once the term passes. You must contact [email protected] from your registered email and confirm, in writing and after a cooling conversation with our team, that you want to play again. We apply a 72-hour review to every reactivation request. Permanent exclusion cannot be reversed under any circumstances, which is exactly why we ask you to consider it carefully before choosing it.
Keeping Under 18s Out
Our platform is strictly for players aged 18 and over. We verify age and identity at KYC stage, before your first withdrawal and often earlier, using government ID, proof of address and payment method verification, with review taking up to 72 hours. Accounts opened with false age information are closed immediately and balances are returned only after proof of the account holder's true age.
If children or teenagers can reach your devices, we encourage you to use parental control software such as Net Nanny, Qustodio or CyberPatrol to block gambling sites at device level. Keep your login details private, never save them on shared devices, and log out after every session. Free filtering tools like Gamban and BetBlocker can also block gambling content across the whole household network.
Free Australian Support Services
Our tools help you manage play on our platform, but professional support does more. These Australian services are free, confidential and available right now, and talking to them never affects your account with us.
- Gambling Help Online, 1800 858 858, gamblinghelponline.org.au, free 24/7 telephone and online counselling nationwide.
- Lifeline, 13 11 14, lifeline.org.au, 24/7 crisis support if gambling has pushed you to a very dark place.
- Gamblers Anonymous Australia, gamblersanonymous.com.au, free peer-support meetings in every state and online.
- Financial Counselling Australia, 1800 007 007, financialcounsellingaustralia.org.au, free help with gambling-related debt.
Talk to Our Team Anytime
You do not need to be in crisis to contact us about safer play. Message our 24/7 live chat and ask for the responsible gaming team, or email [email protected] with the subject line Safer Play. Our agents can review your recent activity with you, suggest limit settings that fit your circumstances and process exclusions on the spot, with no judgement and no sales talk. Requests made this way are actioned within minutes during your chat, and everything you tell us stays confidential.
Frequently Asked Questions
How do I set a deposit limit at Leonbet Casino?
Open your account settings, go to the Play Safely tab and choose daily, weekly or monthly deposit limits. Lower limits apply immediately; raising a limit takes 24 hours. Our 24/7 live chat can also set limits for you.
What happens to my balance if I self-exclude?
Your remaining balance is refunded to a withdrawal method you have used before, typically within 24 hours for e-wallets and 1 to 3 business days for cards and bank transfer. Open bets that settle during the exclusion are paid out normally.
Can I reverse a permanent self-exclusion?
No. Permanent self-exclusion cannot be reversed. For the 30-day and 6-month options, you can request reactivation by emailing [email protected] after the term ends, subject to a 72-hour review.
Where can I get free help with gambling in Australia?
Call Gambling Help Online on 1800 858 858 any time, or visit gamblinghelponline.org.au for free 24/7 counselling. Financial Counselling Australia on 1800 007 007 can also help with gambling-related debt.