Our AML and Verification Policy
Leonbet Casino operates under Curaçao licence 8048/JAZ2021-042, and that licence carries real obligations: we must know who plays on our platform, where their funds come from, and we must report anything suspicious. This page sets out exactly how we do that and what we ask of you.
Our AML Commitment
We hold licence 8048/JAZ2021-042, issued by the Curaçao licensing authority, and we run our platform in line with the anti-money-laundering and counter-terrorism-financing rules attached to it. In practice that means we operate a risk-based programme covering customer due diligence, transaction monitoring, record keeping and staff training, and we report suspicious activity to the relevant authority.
Gambling platforms are attractive to criminals looking to move dirty money, so we treat AML as an operational requirement rather than a formality. Our compliance team, led by our MLRO, reviews the programme regularly and tightens checks whenever the risk profile of our player base or payment channels changes.
- Customer due diligence at registration and before withdrawals
- Ongoing monitoring of deposits, bets and withdrawals
- Suspicious activity reporting to the authorities
- Record keeping for the periods required by law
- Sanctions screening of players and payment methods
When We Verify You
Verification triggers
We collect your basic details when you register: name, date of birth, address, email and phone. Full document verification is triggered before your first withdrawal, at certain deposit and withdrawal thresholds, and whenever a risk signal appears on your account. Reviews take up to 72 hours from the moment we receive documents that are complete and readable.
You will not be asked for anything beyond the standard document set without a specific reason, and we always tell you why a document is needed.
- At registration: identity details checked against sanctions and pep lists
- Before your first withdrawal: full ID, address and payment method verification
- At higher transaction thresholds: enhanced due diligence
- On risk alerts: ad-hoc review at any time
| Check | What we need | When |
|---|---|---|
| Identity | Government-issued photo ID (passport, driver licence) | Before first withdrawal |
| Address | Utility bill or bank statement under 3 months old | Before first withdrawal |
| Payment method | Photo of card (middle digits covered) or e-wallet screenshot | Before first withdrawal |
| Enhanced checks | Source of funds evidence | On request at thresholds |
Step by Step Verification
Upload your documents through the secure verification area of your Leonbet Casino account rather than by email or live chat. Files are encrypted in transit and at rest, stored on access-controlled servers, and visible only to trained compliance staff. We never share your documents with third parties except where the law requires it.
Most reviews finish within 72 hours; straightforward cases often clear the same day. If anything is unclear or cropped, we will contact you rather than simply rejecting the file.
- 1. Open the verification section in your account profile
- 2. Upload photo ID, proof of address and payment method evidence
- 3. Wait for our review, up to 72 hours
- 4. We contact you if anything needs clarifying
- 5. You receive written confirmation once verification is complete
Source of Funds Requests
If your deposits are large or your pattern of play changes sharply, our licence obliges us to confirm where the money comes from. This is not an accusation; it is a standard enhanced due diligence step that protects both you and our platform.
Acceptable evidence includes recent payslips, bank statements showing salary or investment income, sale contracts, or crypto transaction records. We assess the evidence against your deposit history and close the request as soon as the picture is consistent. Documents you provide for source of funds are treated with the same confidentiality as your ID.
How We Monitor Transactions
Every deposit and withdrawal passes through automated screening and, where flagged, manual review. We watch for structuring (many small transactions to stay under thresholds), rapid deposit-and-withdraw cycling with little actual play, mismatches between deposit method and withdrawal destination, and links to sanctioned individuals or regions.
Withdrawals generally go back by the same method you used to deposit, and we may ask you to verify the ownership of that method before releasing funds. Our standard limits are 8,000 AUD per day and 32,000 AUD per month, with a minimum withdrawal of 25 AUD. E-wallet payouts arrive within 24 hours; cards and bank transfer take 1 to 3 business days. We charge no fees on either side.
If Verification Fails
When documents are missing, expired or inconsistent, we pause withdrawals on the account until the issue is resolved. Your deposited funds remain yours, and you can always withdraw the balance once verification succeeds. We will tell you in writing exactly what failed and what to send instead.
If we cannot establish your identity, if you are under 18, or if we have reasonable grounds to suspect money laundering, we are required to freeze the account and, where the law demands it, report the matter to the authorities without notifying you first. Deliberately submitting falsified documents leads to permanent closure and forfeiture of winnings.
Players from restricted jurisdictions, including the USA, UK, France, Netherlands, Spain, Italy and Belgium, cannot hold an account with us, and accounts opened from those regions are closed as soon as we detect them.
- Missing or unclear documents: withdrawals paused, account stays open
- Failed identity checks or suspected fraud: account frozen, review initiated
- Falsified documents: permanent closure and loss of winnings
- Restricted jurisdiction: account closed and balance returned where lawful
How Long We Keep Records
Our licence requires us to keep verification records and transaction data for at least five years after the relationship ends, and we hold them in encrypted storage with strict access logs. Retention is not optional: regulators may audit our files at any time, and the records also protect you if a payment dispute arises years later.
Once the retention period expires and no legal hold applies, we delete your documents securely. You may request a copy of the personal data we hold at any time by contacting [email protected], and our 24/7 live chat team can escalate retention or privacy questions to the compliance desk.
Frequently Asked Questions
How long does verification take at Leonbet Casino?
Up to 72 hours from when we receive complete, readable documents. Straightforward cases are often approved the same day.
Can I withdraw before my account is fully verified?
No. Your first withdrawal triggers full verification of your ID, address and payment method, and funds are released once those checks pass.
Why was I asked for source of funds?
Large deposits or an unusual change in your playing pattern require enhanced due diligence under our Curaçao licence. It is a routine check, not an accusation.
Do withdrawals have to go back to the deposit method?
Yes, as a general rule we return funds by the same method you used to deposit, after confirming that you own that method.
What happens if I don't send my documents?
Withdrawals stay paused until verification is complete. Your balance remains yours and can be withdrawn once your documents are accepted.