Talk to us at Leonbet Casino
Our care team works around the clock, every day of the year, so a real answer is never more than a few minutes away. Here is exactly how to reach us, what we can fix on the spot, and what to check first so your query is sorted faster.
Our support channels, always open
Live chat is the fastest route. Tap the chat bubble in the bottom right corner of any page on leonbet-pokies.com, on desktop or mobile, and a support agent joins within an average of 30 to 60 seconds. Chat runs 24/7, including public holidays.
Email suits anything that needs attachments, such as KYC documents or screenshots of a failed deposit. Write to [email protected] from the address registered on your account and we reply within 24 hours; most emails are answered in under 6.
| Channel | Where to find it | Hours | Typical response |
|---|---|---|---|
| Live chat | Chat bubble, bottom right of every page | 24/7 | 30-60 seconds |
| [email protected] | 24/7 inbox, replies daily | Under 24 hours | |
| Account messaging | Message icon in your profile | 24/7 | Under 12 hours |
What we can help you with
One team handles every account topic, so you never get bounced between departments.
- Account access: password resets, login issues, changing your registered email or phone.
- KYC and verification: uploading ID, proof of address or payment method, and checking the status of a review (these take up to 72 hours).
- Deposits and withdrawals: missing PayID or Neosurf payments, minimum deposit of 15 AUD, withdrawal limits of 8,000 AUD per day and 32,000 AUD per month, and expected timeframes for cards and bank transfers.
- Bonuses: the 100% up to 800 AUD welcome offer with promo code LEON100, Friday reload, weekly cashback, wagering questions and free spin issues.
- Technical faults: games not loading, error messages, and trouble with the Android APK.
- Responsible gambling: setting deposit or loss limits, session reminders, and self-exclusion, with a referral to Gambling Help Online on 1800 858 858.
Responsible gambling help
If gambling stops being fun, tell us in chat or email and we will apply limits or a self-exclusion to your account the same day. Gambling Help Online (1800 858 858) offers free, confidential counselling Australia-wide, and we are happy to point you to their services.
Check these before you write
When you do contact us, have three things ready: your username or registered email, the date and amount of any affected transaction, and a screenshot if an error message appeared. With those details, most issues are resolved in a single reply.
- Read the FAQ section of your account dashboard: it covers the welcome bonus wagering (35x), the 7-day bonus validity and standard deposit errors.
- Open your profile and check your KYC status. If documents show as under review, they are still within the 72-hour window and need no follow-up.
- Check your transaction history under Payments. Pending deposits usually clear within minutes for PayID and up to 15 minutes for cards; a pending withdrawal simply means our payments team is still processing it.
Formal letters and official matters
Leonbet Casino is operated by Leon Gaming Ltd under Curaçao licence 8048/JAZ2021-042. For formal correspondence, including complaints that need a written record, post to Leon Gaming Ltd, registered office in Curaçao, and mark the envelope with your account username. Email remains the faster route: legal and complaints matters go to [email protected] with the subject line Formal Complaint, and we acknowledge every one within 48 hours.
Media and partnership enquiries
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Frequently Asked Questions
Is live chat available overnight in Australia?
Yes. Our live chat runs 24/7, so you can reach an agent at 3 am AEST as easily as mid-afternoon.
How long does an email reply take?
We answer every email to [email protected] within 24 hours, and most within 6.
Can I call Leonbet Casino by phone?
We do not run a phone line. Live chat and email cover every query, with chat responses arriving in 30 to 60 seconds.
Do you have a phone number for withdrawals?
No phone support exists for any topic. For withdrawals, use live chat and have your transaction history open so the agent can verify the payment straight away.
What should I include when I contact support?
Send your username or registered email, the date and amount of any affected transaction, and a screenshot of any error message.